Marshall Goldsmith’s book reminds us that becoming a better listener is a crucial element in personal and professional growth. Unfortunately, many of us become too defensive, territorial, and arrogant about who we are or what we have accomplished to ever deal honestly with our blind spots.
A simple exercise Goldsmith suggests is to be aware of, and limit our use of the words, no, but, and however.
Not using those words forces us to:
- really hear what others say without defending our position
- take time to process before responding
- appreciate other points of view
I took the challenge. It was much more difficult than I thought. Several friends, relatives, clients, and coworkers benefited.
Personal growth is at stake.